Customer Support Specialist (Bilingual / Remote)
Location: Remote
Job Type: Full-time, Permanent
Overview
QE Home | Quilts Etc. is a designer bedding retailer with over 70 stores across the country and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable bedding solutions — crafted by our design team every season — along with exceptional and knowledgeable customer service and care.
If you have excellent communication skills and are passionate about delivering outstanding customer service while creating exceptional shopping experiences, we have an exciting opportunity for a remote Customer Support Specialist (bilingual in English & French) to join our e-commerce team!
Requirements & Responsibilities
- Provide professional and knowledgeable service to our e-commerce customers through multiple communication channels, including phone, email, live chat, social media, etc.
- Support e-commerce sales, customer service, and the order fulfillment processes
- Complete day-to-day operational tasks
- Provide input to strategic decisions to help grow the business
- Other duties, as assigned
Skills & Qualifications
- Retail Customer Service: 1 year (Preferred)
- E-Commerce: 1 year (Preferred)
- Organized and meticulous, with excellent time management skills
- Able to multitask responsibilities and projects in a fast-paced environment
- Can exercise diplomacy in dealing with customers
- Upbeat, optimistic, passionate, friendly, and authentic
- A self-starter, who is a creative problem solver with good decision-making skills
- Excellent written and verbal French and English language communication skills
- Responsible, dependable, and works well both in a team and independently
- Previous e-commerce or fulfillment experience is an asset
Language
Bilingual (French/English)
What We Offer
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Work from home
How to Apply
Send your résumé to resume@quiltsgroups.com
Please use "Join The Team" in your subject line and specify the position that you are applying for.
