I Made My Purchase on Amazon, Ebay, Wayfair
If you purchased your QE Home | Quilts Etc items from a third-party marketplace seller such as Amazon or eBay, you cannot return or exchange the products to a QE Home | Quilts Etc retail store, or to qehomelinens.com. You will need to contact that seller directly for any returns or questions about those orders.
That being said, we are always happy to answer any questions about our products themselves. You can contact customer service by emailing us. or by calling 866-421-5520 ext. 1 M-F 9am to 5pm PST.
If you have purchased merchandise from a store, you may visit any of our Canadian store locations within 15 days of purchase for an exchange, refund, or price adjustment if eligible for return. You are required to present your original receipt.
Merchandise that can be returned must be unused, unlaundered, undamaged, and in its original packaging. for health reasons, all white products - duvets, pillows, mattress toppers, and protectors - are final sale. The refund will be provided in the same format that your original payment was made, if eligible.
Items that are 50% off of the original price are eligible for exchange only, provided that the conditions above are met. Sales are final for all items over 50% off of the original price. Sales are final for all Buy One Get One Free items. In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered.