Returns & Exchanges

You may return item(s) within 90 days from the time you picked up or received your item(s) for either an exchange or refund. Conditions apply (see details below).

Items Eligible for Return or Exchange

We’ll accept returns and exchanges of items if:

• Items are in their original condition (unused, unlaundered, and undamaged) and accompanied by the original packaging.
• Purchase was made within the allotted time frame (see details for online and in-store below).
• Valid proof of purchase is provided (see details below)
• For Furniture & Decor, orders are eligible for mail return within 48 hours of receipt of delivery. We are unable to accept returns in-store.

Exceptions:

• Items over 50% off (30% off for Quilt Sets) are eligible for exchange or store credit only.
• All Holiday-themed, Clearance and Super Deal items (product pricing ending in $.00 and $.97) are final sale.
• In compliance with our health and hygiene policy, the following items are final sale: duvets, pillows, mattress toppers, protectors, and face masks.
• Price-matching is not applicable on Clearance items or during Black Friday, Cyber Monday, Boxing Week, Singles’ Day or Flash Sale Events.
• QE Home Gift Cards & Electronic Gift Cards are final sale.
• For mail-in returns from outside of Canada, a 15% restocking fee will be applied.
• A 15% restocking fee is applicable to Furniture & Decor.
• Refunds do not cover shipping fees, expenses for returns or exchanges, and international customs and brokerage fees.

Proof of Purchase for Eligible Items

To return or exchange items, you’ll need to provide the original form of payment (card used to pay) and one of the following:

• Original paper receipt
• Email confirmation receipt
• Gift Receipt (original form of payment not required - item(s) will be exchanged or a gift card issued)

Refund Processing

For refunds, the original credit/debit card used must be presented at the time of return, otherwise we will issue a gift card. The refund transaction will appear on your credit or debit card statement during the next billing cycle.

Refunds do not cover shipping fees, expenses for returns or exchanges, and international customs and brokerage fees.

Afterpay, Sezzle & PayPal

For eligible items purchased with Afterpay, Sezzle or PayPal, simply bring the item(s) you wish to exchange or refund to one of our store locations or get in touch with us via phone, email or live chat. Once your request for refund or exchange is verified, our team of eCommerce Sleep Stylists will process a refund or an exchange as a refund for Afterpay, Sezzle and Paypal orders. You will receive an email once this step has been completed, and should see funds back in your account within 3-7 business days.

Shipping Damage

• Though unlikely, should your shipment arrive damaged, we ask you to contact our team of Sleep Stylists as soon as possible. We understand that it’s not always possible, but we encourage getting in touch within 30 days of receiving your item(s).
• In the rare event of shipping damage, please let our know within 48 hours of delivery or pick-up

Manufacturing Defects

• In the rare event of a manufacturer’s defect, be sure to read through the Returns section of our FAQ page before getting in touch with your local store or contacting our Sleep Stylists.

Third-Party Marketplace Purchases

Our Returns & Exchange policy is only applicable to items purchased directly from us. If you purchased your item(s) from a third-party marketplace, you will need to contact the seller directly for returns or questions about your order. However, we're always happy to answer questions about our products themselves — feel free to get in touch with our Sleep Stylists!