Returns & Exchanges

RETURNS & EXCHANGE POLICY FOR ONLINE ORDERS

Before You Make Your Return

In light of the current COVID-19 situation, and the temporary closure of our stores, we have made adjustments to our policy.

To ensure that the return or exchange of your online purchase is expedited smoothly and efficiently, you will need to contact Customer Service. Call 866-421-5520 or email us.

If your merchandise is eligible, you may return or exchange items within 20 60 days of your online purchase. If you picked up your online order from a store, please see Returns & Exchange Policy for In-Store below.

You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

For hygienic reasons, merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged. In light of the current COVID-19 situation, this policy is strictly enforced.

Items that are 50% off the original price are eligible for exchange only. Sales are final for all clearance items and items over 50% off of the original price. Sales are final for all “Buy One Get One” items.

For health reasons, duvets, pillows, mattress toppers and all protectors are final sale. In light of the current COVID-19 situation, this policy is strictly enforced.

In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered. For information about MLILY® pillows, please click here.

Items damaged during shipping must be reported to online customer service within 1 business day of delivery or pick-up. Call 866-421-5520 or email us.

Refunds are provided in the same format that your original payment was made, if eligible for return. The refund transaction should appear on your credit card statement during the next billing cycle, usually a month after the posting date of the refund transaction. We recommend you to make a copy of the receipt before returning the goods.

Shipping costs are not refundable. We will not assume the transportation charges for any items returned or exchanged. Customers are solely responsible for all costs associated with shipping their returned or exchanged items. The only exceptions are in the case of goods damaged during transit, any omission or error on order processing, or merchandise with manufacturing defects.

Returning Your Online Purchase To A Store

Due to the current COVID-19 situation, our store locations across the country are closed. If you are currently on our email list, we will alert you to when they re-open. If you wish to join our email list, please click here.

 

THIRD-PARTY MARKETPLACE PURCHASES:

 

If you purchased your QE Home | Quilts Etc items from a third-party marketplace seller such as Amazon, you cannot return or exchange the products to a QE Home | Quilts Etc retail store, or to qehomelinens.com. You will need to contact that seller directly for any returns or questions about those orders.

 

That said, we are always happy to answer any questions about our products themselves. You can contact customer service by emailing us. or by calling 866-421-5520 M-F 9am to 5pm PST. 

RETURNS & EXCHANGE POLICY FOR IN-STORE PURCHASES

Store Customers

In light of the current COVID-19 situation, and the temporary closure of our stores, we have made adjustments to our policy.

Purchases made in stores after March 1, 2020 and for online orders picked-up in stores after March 1, 2020, you will have 60 days from the date that our stores re-open to exchange, refund or make a price adjustment, if eligible for return.

Refunds are provided in the same format that your original payment was made, if eligible for return. You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

For hygienic reasons, merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged. In light of the current COVID-19 situation, this policy is strictly enforced.

Items that are 50% off the original price are eligible for exchange only. Sales are final for all clearance items and items over 50% off of the original price. Sales are final for all “Buy One Get One” items.

For health reasons, duvets, pillows, mattress toppers and all protectors are final sale. In light of the current COVID-19 situation, this policy is strictly enforced.

In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered.