Returns & Exchanges

RETURNS & EXCHANGE POLICY FOR ONLINE ORDERS
  • Before You Make Your Return

    To ensure that the return or exchange of your online purchase is expedited smoothly and efficiently, you will need to contact Customer Service. Call 866-421-5520 ext. 1 or email us.

    If your merchandise is eligible, you may return or exchange items within 20 days of your online purchase or pick-up date from store. You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

    Merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged.

    Items that are 50% off the original price are eligible for exchange only. Sales are final for all items over 50% off of the original price. Sales are final for all Buy One Get One Free items.

    For health reasons, duvets, pillows, mattress toppers and all protectors are final sale.

    In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered. For information about MLILY® pillows, please click here.

    Items damaged during shipping must be reported to online customer service within 1 business day or delivery or pick-up. Call 866-421-5520 or email us.

    Refunds are provided in the same format that your original payment was made, if eligible for return. The refund transaction should appear on your credit card statement during the next billing cycle, usually a month after the posting date of the refund transaction. We recommend you to make a copy of the receipt before returning the goods.

    Shipping costs are not refundable. We will not assume the transportation charges for any items returned or exchanged. Customers are solely responsible for all costs associated with shipping their returned or exchanged items. The only exceptions are in the case of goods damaged during transit, any omission or error on order processing, or merchandise with manufacturing defects.

  • Returning Your Online Purchase To A Store

    You may return products you purchased online to any of our store locations of the country to which the product was shipped.

    You will be required to provide a copy of your receipt and the merchandise should be in its original packaging, unused, unlaundered and undamaged.

  • Returning Your Online Purchase By Mail
    All returns require a Return Authorization Number. Please contact customer service by phone or email us to request a Return Authorization Number. You will need to provide your order number with your request.

    Phone
    604-549-2852 or toll free at 866-421-5520 (press ‘2852’)
    Monday thru Friday, 9AM – 5PM PST (excluding Canadian statutory holidays)

    Email
    Ask@QEHomeDecor.com
    (We will respond within one business day)

    When you ship the merchandise back to us, please:
    •    Include a copy of the original receipt.
    •    Write your Return Authorization Number clearly on the outside of all packaging.  
    •    Ship To: Quilts Etc, 8168 Glenwood Drive, Burnaby BC, Canada V3N 5G4.

    Your refund of the purchase price will be made 7 business days after we have received the returned goods and have verified that they are in their original packaging, unused, unlaundered and undamaged. 
THIRD-PARTY MARKETPLACE PURCHASES:

I Made My Purchase on Amazon, Ebay, Wayfair

If you purchased your QE Home | Quilts Etc items from a third-party marketplace seller such as Amazon or eBay, you cannot return or exchange the products to a QE Home | Quilts Etc retail store, or to qehomelinens.com. You will need to contact that seller directly for any returns or questions about those orders.

That being said, we are always happy to answer any questions about our products themselves. You can contact customer service by emailing us. or by calling 866-421-5520 ext. 1 M-F 9am to 5pm PST.

RETURNS & EXCHANGE POLICY FOR IN-STORE PURCHASES

Store Customers

If you have purchased merchandise from a store, you may visit any of our Canadian store locations within 15 days of purchase for an exchange, refund, or price adjustment if eligible for return. You are required to present your original receipt.

Merchandise that can be returned must be unused, unlaundered, undamaged, and in its original packaging. for health reasons, all white products - duvets, pillows, mattress toppers, and protectors - are final sale. The refund will be provided in the same format that your original payment was made, if eligible.

Items that are 50% off of the original price are eligible for exchange only, provided that the conditions above are met. Sales are final for all items over 50% off of the original price. Sales are final for all Buy One Get One Free items. In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered.