Returns & Exchanges

During COVID-19

As businesses begin to re-open during COVID-19, in store returns and exchanges may be temporarily suspended based on provincial mandates. If your province is currently prohibiting returns or exchanges, please hold on to your receipt and we will do our best to accommodate your request after the suspension lifts. If there are no mandates within your province, our company policies outlined below will remain effective.

For the safety of our staff and customers, all accepted returns and exchanges will be bagged, dated, and stored for 48 hours before handling.

Items Eligible for Return/Exchange

  • For hygienic reasons, merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged. In light of COVID-19, this policy is strictly enforced.
  • Items that are 50% off the original price are eligible for exchange only. Sales are final for all clearance items and items over 50% off of the original price. Sales are final for all “Buy One Get One” items.
  • For health reasons, duvets, pillows, mattress toppers and all protectors are final sale. In light of COVID-19, this policy is strictly enforced.
  • In the rare event of a manufacturer’s defect, merchandise that has been used must be freshly laundered. For information about MLILY® pillows, please click here.

E-commerce Returns & Exchanges

To ensure that the return or exchange of your online purchase is expedited smoothly and efficiently, you will need to contact our Customer Care team

Items damaged during shipping must be reported to online customer care team within 1 business day of delivery or pick-up. Please contact us here.

If you picked up your online order from a store, please see Store Returns & Exchanges below. Exceptions may apply to the returns and exchanges based on provincial mandates.

What you will need

You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

Returns/Exchanges by mail
 
If your merchandise is eligible, we have temporarily extended the length of time that you may return or exchange items by mail from 20 days to 60 days of your online purchase.

Our Customer Care team will provide you with shipping instructions once you have contacted them.

Returns/Exchanges in stores

If your merchandise is eligible and you wish to return your items at a store, we have temporarily extended the length of time that you may return or exchange items in stores to 60 days from the date QE Home | Quilts Etc stores in your community re-open. Exceptions may apply to the returns and exchanges based on provincial mandates.
 
Due to COVID-19, most of our stores across the country are still closed. If you currently are on our email list, we will alert you to when they re-open. If you wish to join our email list, please click here.
 
How your refund will be processed
Refunds are provided in the same format that your original payment was made, if eligible for return. The refund transaction will appear on your credit card statement during the next billing cycle, usually a month after the posting date of the refund transaction. We recommend you to make a copy of the receipt before returning the goods.
 
Shipping costs are not refundable. We will not assume the transportation charges for any items returned or exchanged. Customers are solely responsible for all costs associated with shipping their returned or exchanged items. The only exceptions are in the case of goods damaged during transit, any omission or error on order processing, or merchandise with manufacturing defects.
 
3rd party marketplace purchases
If you purchased your items from a third-party marketplace seller such as Amazon, you cannot return or exchange the products to a QE Home | Quilts Etc retail store or to qehomelinens.com. You will need to contact that seller directly for any returns or questions about those orders.
 
That said, we are always happy to answer any questions about our products themselves. Please feel free to contact us
 
Store Returns & Exchanges

For purchases made in stores after March 1, 2020 and online orders picked-up in stores after March 1, 2020, you will have 60 days from the date that our stores re-open to exchange, refund or make a price adjustment, if eligible for return. Exceptions may apply to the returns and exchanges based on provincial mandates. 

Due to COVID-19, most of our stores across the country are still closed. If you are currently on our email list, we will alert you to when they re-open. If you wish to join our email list, please click here.

What you will need

You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

How your refund will be processed
Refunds are provided in the same format that your original payment was made, if eligible for return. You must supply us with your original receipt, and the merchandise will need to be in its original packaging.