Shipping

We will ship to any QE Home | Quilts Etc store of your choice, free of charge. Or, depending on product availability, you may also choose 'same day pick up' from a store. To do this, select from the list of store locations provided at checkout when you are prompted to choose a shipping method. If your desired store location is not listed, type the mall name where your store is located into the Order Comment box below the store list.

We will contact you once your order arrives in-store or is ready for pick up. To pick up your order, you must show a copy of your order confirmation alongside your photo ID and the credit card you used to place the order.

If someone else will be picking up your order on your behalf, please contact our Sleep Stylists (customer support) as soon as possible so we can make arrangements with the store.

We are also happy to arrange curbside pickup for you, at your request.

All orders $169+ ship free*. For expedited shipping, please contact customer service.

*excludes deliveries to USA, remote or offline postal regions (listed below), bulky orders, and locations outside of the destinations listed.

Shipping rates are based on cost of total merchandise in your shopping cart (net of taxes, coupons & other discounts) and the destination region. All shipments are automatically insured for their retail value; this service is included in the quoted shipping price.

Multiple Shipments: If your order contains more than 1 item, you may receive them in separate shipments. Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped unless the total net value of the products qualifies the order to be shipped free. There are no additional shipping and handling charges for subsequent shipments for the same order.

Oversized or Heavy Orders: Additional shipping charges may apply to orders with PO BOX address as well as oversized, large or heavy orders (includes the purchase of 3+ of the following items: coverlet sets, comforter sets, duvets, pillows and similar sized products.) A Sleep Stylist (customer support) will contact you with specific shipping rates and further details.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and occasionally some products cannot be shipped to international destinations.

When you place an order, we will estimate the shipping and delivery dates for you based on the availability of your items and the shipping option you choose.

From time to time, the shipping times estimate provided may be impacted by inclement weather or other factors beyond our control.

After providing us with a valid email address, you will receive two emails after you place your order.

• The first confirms that your order was received — this email will arrive within 24 hours of placing your order
• The second confirms that your order was shipped from our fulfillment centre and is on the way. If you are shipping to an address, this email will have a tracking number attached that you can use to track your shipments status, current location, and estimated time of arrival