MLILY® stands behind their pillows and offers a 2-Year Limited Pillow Warranty (the “Pillow Warranty”) to prove it. The terms of the Pillow Warranty are as follows:
Your new MLILY® pillow (hereinafter the “pillow” or “Product”) is covered by a 2-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from region to region. This Pillow Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the MLILY® pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty and (b) purchased it directly from an authorized MLILY® retailer. The Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that pillow. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT IF NECESSARY. This Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
Any manufacturing defect in the pillow cover such as the fabric tearing or stitching unraveling.
MLILY® will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, MLILY® may elect to repair or replace the component rather than replace the entire pillow, and MLILY® reserves sole and complete discretion over that election. If MLILY® elects to replace the Product or component, MLILY® will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Pillow Warranty for your new MLILY® pillow lasts for two (2) years from the date of purchase. MLILY® does not pro-rate the terms (i.e., MLILY® does not reduce the total amount as time goes on).
This Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor does this warranty cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of a pillow.
In addition, the following circumstances are not covered by this Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 2 YEARS FROM YOUR DATE OF PURCHASE.